Mystery Shopping

Mystery Shopping

Our Services

  • Mystery Shopping
  • Benchmarking
  • Phone call audits
  • Online customer service surveys

Benefits

  • Check staff performance
  • Keep your clients satisfied, every time
  • Increase your sales figures
  • Increase customer loyalty
  • Beat your competitors

Sectors Served

  • Hospitality
  • Retail
  • Automotive
  • Luxury
  • Banks
  • Fashion
  • Government

Our Mystery Shopping will help you understand your customer needs so that you can greatly improve your service, sales and business performance in real time. GWR Consulting will customize a mystery shopping program to give you accurate and

informative reports based on the quality of your service offering so that you can secure your customer base and improve sales efficiency, Our reports test every aspect of your operation from staff response times, staff appearance, product choice and other critical service factors.

training

training

ManageFirst Program

  • Human Resources Management and Supervision
  • Hospitality and Restaurant Management
  • Controlling Food Service Cost
  • Customer Service

Food Safety Trainings

  • ServSafe Advanced Food Safety Training
  • Basic Food Safety Training
  • ISO 22000 Implementation Training

Highfield Food Safety Program

  • Highfield Food Safety Level 1
  • Highfield Food Safety Level 2
  • Highfield Food Safety Level 3
  • Highfield Food Safety Level 4
  • Highfield HACCP Manager
  • Highfield Intermediate HACCP

With expanded horizons, our employees grow and our company grows too; with this in mind, we hand pick our trainers based on the diversity of their experience, which adds a lot of value to their academic achievements. In collaboration with world-renowned training providers, they offer you the best training programs on the market.

These include American programs ServSafe and ManageFirst as well as British program Highfield, and other customized in-house trainings conceived to meet your specific operations and standards.

Survey

Surveys

To stand out in customers' minds, there are two principle things you need to know. One is how your existing customers feel about you; and the other is how well you are executing the things you know drive customer experience. Together, you get a clear picture of the actions you need to take to stay on top. But it's more than just collecting data. You need to make sure you are measuring the right things in the right ways.

The methodology has to be sound, and the data has to be clear and interpreted correctly. With our surveys, we can work with you at every level - from simple, effective data collection, to helping you create a comprehensive strategy for creating experiences that capture the hearts and minds of your customers.


Our Services

Mystery Shopping
Benchmarking
Phone call audits
Online customer service survey

Mystery Shopping Benefits

Check staff performance
Keep your clients satisfied, every time
Increase your sales figures
Increase customer loyalty
Beat your competitors

Sectors Served

Hospitality
Retail
Automotive
Luxury
Banks
Fashion
Government
food safety

food safety

  • HygieneCheck®
    Third party Food Safety inspections to your production facility. This system is used for setting up a Food Safety and quality control system. Used by restaurants, chains and franchises to control their brands.


  • Gap Analysis
    Conducting a survey to assess the Gap between your system and a certain standard ex. HACCP, or ISO 22000.


  • ISO 22000 / BRC
    Consulting your business towards achieving an ISO 22000 / BRC certification. GWR will coach you in preparing, documenting, and implementing the ISO 22000 / BRC system.


  • HygieneCheck® Premium
    What is a restaurant Food Safety certification system?. It's a proactive approach to your restaurant's Food Safety program.
  • HACCP
    Consulting your business towards achieving a HACCP certification. GWR will coach you in preparing, documenting, and implementing the HACCP system.

As the food industry has evolved into a diverse network of channels, the public nowadays is more and more concerned by food safety. As such, analytical procedures, policies, best practices, and standards need to be thoroughly understood, implemented, and embraced, for the sake of the food produced, but also the reputation and brand value of the company behind it. We, as your trusted partner, offer a multitude of well designed services from

consulting & inspection to ensure food product quality and safety and also to maintain a clean and wholesome environment for food preparation and storage. These inspections are performed against worldwide-recognized standards such as Codex Alimentarius, GMP, GHP, HACCP, ISO 22000, BRC, as well as local laws and requirements.